Account and billing
Include the email used for your Mack Crown account and a short description of the issue. Do not send passwords or full payment-card information.
SUPPORT
Contact Mack Crown
Get help with mastering sessions, account access, billing, Prompt Vault, Artist DNA, or a release workflow.
Effective July 15, 2026Mastering support
Include the session name, source format, selected engine mode, and what happened during analysis, rendering, playback, or export.
Prompt Vault and Artist DNA
Tell us which page, genre, category, or saved profile you were using and what you expected to happen.